“We do not remember days, we remember moments.” – Cesare Pavese Guest experience (not to be confused with customer service), is the totality of interactions between a guest and hospitality service throughout the guest’s stay. “The race to own customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand…
“Hospitality means primarily the creation of free space where the stranger can enter and become a friend…” ~ Henri J.M. Nouwen Today, hotels and resorts are striving to go above and beyond to ensure their guests experience a most memorable stay. A first impression is the most important impression. And an amazing first impression guarantees…
The Best of the Best When it Comes to our Holiday Chocolate Business Gifts No matter what you are saying “Thank you!” for, giving a unique gift that perfectly captures a message can be as satisfying as receiving one. Whether it’s great service or loyal business (or something else entirely), people are always on the…
