See What Our Clients Are Saying About Us
One of the things we love most about our business is hearing that our customers had a good experience with us. We work hard so that it’s easy for our customers. Our approach is that there is no order too big and no idea too complex to work with.
But don’t take our word for it. Here’s a taste of some of the feedback we’ve received recently.
This review is from Brielle C. She was a new customer with a large order and big ideas.
“Great service! I contacted Totally Chocolate about a month before I needed 1,000 chocolates. They were quick to respond and get my order moving. While the design I came up with was much too detailed for a 2×3 piece of chocolate, their design team was great about cleaning it up and making it look amazing! They were packaged well for shipping and came individually wrapped. The chocolate tastes great too. I would highly recommend this company and would return for any future needs!”
Anna Hull loved the holiday cookies!
“The most incredible cookies in the world! Our office truly goes crazy over these every year around the holidays. They are delicious and Totally Chocolate really takes care of their customers! Their box printing is also gorgeous…they printed a custom design for my company and it came out flawless”
Wendy Whitworth left us this glowing review!
“Our company ordered logo’d chocolate bars “last minute” but Totally Chocolate were very efficient in completing the order accurately and on time. Not only did the chocolate and packaging look great, the chocolate is good too.”
“I purchased these for my client holiday gifts and each of my clients were so happy and couldn’t stop talking about how great the cookies tasted. I will certainly be ordering more for clients throughout the year.”
Here’s a note from Kathryn Bauswell on her experience with us. It’s feedback like that makes us extremely proud of our customer service team.
“I was searching for a gift to hand out to our clients. Upon finding Totally Chocolate, I was EXTREMELY impressed. Once I contacted a sales associate, I was blown away. The quality of service and product they send out are top-notch. I highly recommend this company, the employees, and all products. Our client’s loved the customized chocolate and breaking it up with the hammer! Thank you Totally Chocolate for a great experience. Dorene was the associate I worked closely with and her attention to detail, and explanation of how the products work really helped me find the best gift for our clients.”
Jolynn Boice is a returning customer who we’ve worked with for nearly a decade, and in her words we will be for “many years to come.”
“I’ve worked with T.C. for more than 8 years now coordinating our annual corporate holiday gift for clients and employees. The staff is responsive, knowledgeable, helpful and cheerful. They’ve responded well to last minute requests and have a great process in place to make sure everything is done correctly and on time. They have a wide variety of options for both chocolate and art. Our company has always chosen the 8oz milk chocolate bar with custom lid and mold art. Clients now approach us with their changes of address at the end of the year to make certain they receive their bar! That’s a high bar of satisfaction to achieve. I look forward to working with Dorene and the team for many years to come.”
Another returning customer, Julie Shuntz, is always happy with the chocolates we create (seven years and counting!). We love that she notes how delicious the chocolate is.
“Our SEVENTH year with Totally Chocolate for our holiday gifts. A fabulous job every time. Great customer support from Whitney, high quality custom-molding, on-time delivery, and (of course) the chocolate has a smooth and creamy taste. Plus, the FIVE POUND bars have a great “wow” factor. We’ll definitely be ordering with Totally Chocolate again.”
Promise Pediatrics – LOVE THIS COMPANY!
“The art department worked well to ensure we got just what we had dreamed of. It shipped timely & arrived perfect! Not to mention, the
bars are delicious! Highly recommend.”
As you can see, at Totally Chocolate we invest in our product, our team and our clients. If you are looking for a perfectly unique and delicious gift, give us a call. We hope to meet your needs sometime soon!
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19 thoughts on “Totally Chocolate Client Reviews”
Ordering was made very easy! Our Account Executive, Wendy Dahl was helpful and prompt to answer any questions/concerns. I emailed our account executive a description how our company wanted our order to look like, we received an order proof, and the order was placed. Their ship for you option is also great, they provide a template for your address book ! Overall, our expectations were exceeded !
Thank you for your business Darlene. It was a pleasure to serve you, and exceed your expectations! Enjoy every bite!
New customer but will be a continuing customer. Our company wanted to send a gift that would be enjoyed, shared and would make a memorable visual impact. The Totally Chocolate team helped us design a fantastic box, business holiday appropriate and an imprinted chocolate centerpiece that highlighted our brand in a more personal way than the baskets or baked goods we ordered in the past. Rave reviews for the freshness and quality of the chocolate and cookies as well. Order process was easy: email design layout for approval after each change, simple address upload, we opted to have Totally Chocolate send our gifts directly and tracking info/delivery was prompt. Win, Win, Win!
Thank you for taking the time to leave a review! We are thrilled you love the Totally Chocolate experience and very much look forward to helping you create your next WOW-factor gift!
We have been gifting these chocolates to our customers at Christmas since 2016. We love them because when we drop our gift off to property management offices the gift ends up in their kitchen. Before we started using Totally Chocolate our customers would not know who the gift came from once it was put out for everyone to share. Now with Totally Chocolate every bite is a delicious advertisement for our company. We also love that Totally Chocolate is a USA company! We love to support American companies! Totally Chocolate customer service is awesome. I love to do business with Wendy our sales rep from Totally Chocolate. She is helpful and her response time to questions or concerns is great! Thank you Wendy and Totally Chocolate I look forward to our continued business relationship.
We wanted to try something new with our client holiday gifts this year, and we are so glad we did! We received more happy comments from our customers this year with Totally Chocolate than we have with any of our previous vendors. We will definitely be using them again!
For the last several Talon has sent Totally Chocolate assortments with our logo engraved on the center bar as Christmas gifts to our customers. The appearance is stunning and the taste is scrumptious! It is always a big hit!
My company has been using Totally Chocolate for our holiday customer gifts for many years. They have made it a very easy and organized process to place the orders months in advance. This prevents a lot of stress and management from our end. Most importantly, the customers love the gift and the chocolate. We always get asked where it came from as people want to order some for themselves.
Do yourself a favor and look at Totally Chocolate for your corporate gift needs or even if you want to treat yourself
Excellent customer service from start to finish.
Keep asking questions, and the TC customer service team keeps giving you the correct answers to successfully design and produce your order. They always take the time to make sure you understand what is required for each stage of production and delivery staging.
We started ordering the dark chocolate sugar cookie about 20 years ago. Our Minuteman Press Logo with a “Thank You” molded into the chocolate. We order 240 every Christmas and customers start looking for our Rep a couple weeks before Christmas! Any cookies left then go out for Valentine’s Day! Our latest idea is a Minuteman “Goodie Bag”, a red gift bag with a bit of ribbon, sticker on front advertising all we do, branded pop sockets, note pads, (any promo is nice) and of course the cookies!
We have used Totally Chocolate for over 10 years now. Their chocolate is high quality as well as the presentation. Every year we order 150 1lb boxes with our logo. And every year we do not have enough. The request for our chocolate bars from the clergy and staff well surpasses our expectations and help build our relationships with all the clergy, staff , hospice hospitals etc.
Debbie, Sabrina and Lacey took fantastic care of us! We are a branch office of our main office, and we are starting our own Christmas tradition for clients. We looked for some time for something to convey our appreciation with class and quality, there are so many choices! If that is you, stop looking. Totally Chocolate’s packaging, design quality and reviews were exactly what we were looking for. We were sent a sample pack so we knew the chocolate was high quality (it was the feedback we got from our clients as well). When it came time for production, we had both a logo and a design that was detailed. We worried how it would translate into chocolate, and with a few small adjustments by the art department the final result was Beautiful. It meant so much to me they took the initiative and suggested a way to make it better and the result spoke for itself.
I can’t say enough how happy we are with Totally Chocolate! Thanks again guys!
I love Totally Chocolate! The rep was always quick to answer question and extremely helpful. We needed 600 “favors” for a holiday event, and to have our logo on the bar itself and pictures of the event on exterior wrapper was fantastic. When asked about samples, I received this wondrous box filled with more goodies than expected! Everybody loved the end product and was so unique for our event! Thank you!
We totally loved how our personalized chocolate bars looked upon completion! The folks at Totally Chocolate worked with us every step of the way and made sure every detail was how we wanted before we paid anything! We ordered the candy in the spring, but wanted it for Christmas, so we placed the order and they shipped it at the right time for us to hand out to our customers at Christmas! Our customers loved it. The chocolate tastes awesome!
We sent a 2# solid dark chocolate bar to a relative for Christmas, and they had a wonderful time hitting it with the little hammer, to break up and eat. If became a contest to see who could do it with the least hits! Oh yes, they loved the dark chocolate.
I had such a wonderful experience with Totally Chocolate. By far the best around!! I recommend using them for all of your custom chocolate needs. Everyone was wonderful and the chocolate is high quality.
Our firm has been ordering from Totally Chocolate for our Holiday needs for years. They also do an excellent job and the chocolate is delicious. They never disappoint. Would sure love for the gingerbread cookies to come back though.
We sent a box of chocolates to our top 20 clients. I loved that it was shipped directly to each client and it got there exactly on the day they said it would. All our clients feed back was great, they all loved the chocolates and the presentation. We will definitely be using Totally Chocolates again this year. I would also like to thank Allie and all the staff at Totally Chocolate for a great smooth transaction.
What a wonderful company to work with! Totally Chocolate was on top of it the minute they answered my first phone call seeking information. Shantell was warm, friendly, knowledgeable and quick to respond to my many questions. The quality of the product is excellent, from packaging to expertise craftsmanship to delightful taste. We received many compliments, especially the OREOS! I highly recommend this fabulous product to build customer rapport and brand recognition with. Thank you!
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